We stand behind every product. If you’re not completely satisfied, here’s how our return process works.
Return window
You have 30 calendar days from the date your package is delivered to initiate a return.
Eligibility criteria
To qualify for a return, items must be:
- Unused, unworn, and in their original condition
- In all original packaging (hair nets, tags, boxes, etc.)
- Free of odors, makeup, or signs of wear
Additionally, items with manufacturing defects or quality issues are fully covered under this policy. If you receive a product that is damaged, incorrect, or defective, please contact us immediately for a resolution.
Non‑returnable items
For hygiene reasons, we cannot accept returns of items that have been used, brushed, or styled, unless the return is due to a quality issue. Clearance or final‑sale items are also non‑returnable (this will be clearly marked at time of purchase).
Return shipping cost
Returns are completely free. We provide a prepaid return shipping label – no restocking fees, ever.
How to start a return
- Email info@luvmehhair.it.com with your order number and the reason for the return.
- Our team will reply within 1 business day with a prepaid label and detailed instructions.
- Pack the item securely in its original packaging and attach the label.
- Drop the package off at the designated carrier location.
Return address
All returns must be shipped to:
Luvmeh Hair Returns
2217 Silver Ave, El Paso, TX 79930, United States
Refund processing
Once your return is received and inspected (usually within 1–2 business days of delivery to our warehouse), we will process your refund.
- The refund will be issued to your original payment method.
- Please allow an additional 7–10 business days for your bank or card issuer to post the credit to your account.
Exchanges
If you need a different color, length, or style, the fastest way is to return the original item for a refund and place a new order. This ensures your replacement ships immediately and avoids any stock‑out delays.